General

What are your qualifications in the field of Organizing & Staging?

Founder & Creative Director, Rachael Stafford successfully completed the Trained Professional Organizer Courses through Professional Organizers in Canada.  She is a Silver Leaf Member and past chair of the Toronto Chapter.  Rachael also has a diploma of International Staging & Redesign Professional through QC Design School.

Do you require me to work with you?

It is important for you to work closely with us during the de-cluttering process as we do not throw away or donate your items without your approval.  However, we understand that you are busy and although we prefer you to be available, depending on the circumstance we can implement organizational systems, stage or pack/unpack with less hands-on involvement from you.

What are your cancellation policies?

We require 48 hours notice in order to cancel an appointment.  Cancellation of a scheduled appointment with less than 48 hours notice will be invoiced at 50% of the agreed upon rate.  Absence on the day of a scheduled appointment will result in payment of 100% of the agreed upon rate.

For larger projects where a 50% deposit is required, the client will be responsible for payment of any work that has already been completed and/or any staging accessories and organizational or packing supplies that have already been delivered.  The 50% deposit will not be reimbursed.

What are acceptable methods of payment?

Methods of payment are cash, cheque or e-transfer.

What is your availability? Do you work evenings/weekends?

We prefer to work Monday-Friday between the hours of 9am-5pm, but we understand that this is not suitable for everyone, and can accommodate evening or weekend sessions where necessary.

What guarantee can your company offer?

We understand that change can be overwhelming, so we’re here to help.  Order in the House promises to work within your budget, at a pace you feel comfortable with, and we always respect your privacy and confidentiality.  We are fully insured and adhere to the Professional Organizers in Canada’s code of ethics.

How do we begin working together?

Our 3-Step Process: 

1.  Complimentary Telephone Consultation — We begin with a Complimentary Telephone Consultation where you can tell us about your home, your specific needs and what you’d like to accomplish from our work together.

2.  In-Home Assessment —  Next we’ll schedule an In-Home Assessment so we can get a better understanding of how we can help.

3.  Getting Started — we’ll put together a proposal outlining your vision, an action plan, costs and timeline. If acceptable, we’ll schedule your organizing, staging or moving sessions where we’ll roll up our sleeves and get to work.

We can work with you one-on-one or we can bring in our team to get the job done faster.  The best strategy will be discussed during your In-Home Assessment.

Residential Organizing

Do I need anything to prepare for your first visit?

No, you can simply relish in knowing that support is on the way.  It’s important that we see your home in its typical state so that we have a clear understanding of what area(s) are causing you challenges and how we can help.

What happens to all of the belongings I no longer want?

Order in the House takes pride in establishing relationships with local charities.  We can either drop off your donatable items at the end of each organizing session, arrange a pick up for larger loads, or supply you with a list of our network of charities.

Do you provide continuing support?

Absolutely. We understand that life is constantly changing and its important we adapt in order to stay afloat.  Schedule sessions at intervals of your choice so we can help you maintain order in you home.

Do you offer consultations without hands on organizing?

Yes.  If you feel you would rather do the work yourself, but could benefit from some advice from a professional organizer this option is for you.  You’ll show us the problem area(s) in your home and we’ll make suggestions as to how to de-clutter, recommend organizational products and systems, and introduce you to positive habits to maintain an organized home.

How long is each appointment?

Organizing sessions are scheduled for a minimum of 3 hours, maximum 6 hours per appointment.

What are your rates for organizing services?

The In-Home Assessment is $125 and projects start from $285 plus HST for a 3-hour, one-on-one session. An accurate proposal specific to your needs and project will be provided after the In-Home Assessment.

What exactly does a Professional Organizer do?

A professional organizer supports and empowers clients through the creative and ethical application of organizing systems and processes, and the transfer of organizing skills, to develop appropriate and lasting solutions for their individual needs.”  Professional Organizers in Canada 

Home Staging

Do you provide design and rentals to showcase vacant properties?

Yes. We will arrange for a site visit for photos and measurements to provide a proposal for rental furniture and accessories. The proposal will include the cost for design, staging, delivery/pick up, monthly rental fee and an inventory of the rentals included in each room.

What are your rates for staging services?

The In-Home Staging Consultation is $295 and projects start from $285 plus HST for a 3-hour, one-on-one session. An accurate proposal specific to your needs and project will be provided after the In-Home Consultation.

Do you offer consultations for DIY Staging?

Our In-Home Staging Consultation includes a walk-through for occupied properties including recommendations on how to de-clutter, depersonalize, address repairs, paint colours, furniture layout, etc.  A customized report with checklist will be provided by email shortly after the consultation. Order in the House is a full service company. We’d be happy to provide you with a quote should you need our assistance implementing any or all of the recommendations.

How will you prepare my home for sale?

We provide home staging for both occupied or vacant properties.  From de-cluttering, addressing necessary repairs or selecting paint colours to full furniture and accessory rentals Order in the House will help you highlight your homes best features in efforts to sell it quickly and for top dollar.

Why should I stage my home for sale?

A home that is properly prepared for sale spends 73% less time on the market (Real Estate Staging Association) by appealing to the widest number of potential buyers.

Move Management

What are your rates for moving services?

The In-Home Assessment is $125 and projects start from $285 plus HST for a 3-hour, one-on-one session. An accurate proposal specific to your needs and project will be provided after the In-Home Assessment.

Do you have trades people you work with for staging and moving?

Yes.  We take pride in our established relationships with local handymen, painters, junk removal, furniture rental companies, movers, etc.  Take advantage of our established relationships and preferred rates and allow us to save you time and money by making the arrangements for you.

Why hire a professional organizer to pack instead of the moving company?

Moving is timely and expensive.  While movers simply pack, our team of professional organizers will help you de-clutter and prioritize what is essential in your new space.  We will pack based on which room items are going to (instead of where they’re coming from), to make for a quick and efficient move/unpack.

What is the benefit in hiring a professional to manage my move?

Let’s face it, moving is stressful.  From packing to unpacking and everything in between such as scheduling movers, packing materials, loading docks, temporary storage, etc. allow us to relieve the stress and save you money by managing the many intricate details involved in moving.

How long will it take you to pack and/or unpack my home?

It depends on how many people live in the home and how much stuff you have to pack/unpack.  Our team of professional organizers will work quickly and efficiently to have you packed, moved and/or settled into your new home in as little time as possible. It typically takes anywhere from 1-2 days to pack and 1-2 days to unpack and organize.